Question 1

13 Benefits The Yummy Box Can Provide Your Business

Accepted Answer

The Yummy Box Value Proposition:
 • We can free you from the old model of staffing takeout counters
 • Monitoring mobile shelves to prevent shrinkage
 • And help you overcome those high third-party delivery fees by enticing customers to pick up their own order

1. American Eco-friendly Tech label for your restaurant - Beyond our technology (app & smart locks), the unit itself is the first locker of its kind made of sustainable materials such as salt, petroleum, Polywood, and chlorine. The benefit to you is 
you can attract a new demographic of customers that care about eco-friendly businesses. Plus, market this differentiation with news 
outlets, and be ahead of the global shift towards sustainable restaurants.

2. The Yummy Box is 40-60% more cost-effective than other smart lockers. You pay what we pay on hardware and shipping - no markup. Regular Smart Food Lockers cost between $5,000-15,000 more than They Yummy Box + the additional software and integration fees.

3. SMS capabilities - the average open rate of text messages is 90%. Our patented technology lets your customers communicate with your restaurant via text while updating pick-up status. All other systems only send notifications, and do not allow 
two-way communication or update pick-up statuses. 
Benefit - provides excellent customer service by leveraging technology and better management of your entire to-go operation on one-screen as you grow.

4. $10 or less power cost per year. Save $200-$250 installing electrical wall-outlets. Plus, The Yummy Box has an average 70%  lower power cost.

5. Free pick-up by UberEats, DoorDash, and GrubHub using our integration method.

6. We'll provide Technical Support - We built The Yummy Box to function at a high level with minimal maintenance and easily interchangeable parts. Although it's a technician-free build, we have 24/7 tech support to assist if any unforeseen issue occurs and personal visits from our in-house tech team.

7. Insulated compartments to keep food warm or cool. We partnered with the same company that produces insulation for HelloFresh to help maximize food fresh.

8. Access to all customer data for FREE using your management dashboard.

9. Seamless integration on your website for a unique customer experience. similar to Seafood Destiny in North Carolina(https://seafooddestiny.com/order/)

10. Smart components (locks and tablets) are upgradable to match the ever-changing world of technology.

11. Custom design to match your branding and aesthetics will help enhance customer experience and grow your business by an average of 48% percent while making pick-up more attractive than the delivery fees you are charged.

12. Help you create the most efficient to-go process for your FOH team. Plus, create a convenient pick-up experience for your customers. Our team will train your staff for 4 to 8 hours before and during opening hours. Plus, provide an easy how-to-manual.

13. Endorsed by Daymond John - Out of 5,000 applicants, our company was 1 of 9 selected by Daymond John, a Shark Tank investor, American businessman, television personality, author, and motivational speaker, to win the NAACP Powershift Grant by Cisco WebEx and Black Entrepreneurs Day.
*** Suggestion to address price concerns - the daily cost could be passed on to customers as a convenience fee or tech fee to support The Yummy Box and your POS cost.  At 0.50 per order you would only need 16 orders per day. The average is 32.

In closing: A key design element for The Yummy Box is sustainability. Apex and others come with one set of standard hardware and generally can't upgrade it. 
Maybe you can make some software tweaks, but once it rolls out of the assembly plant, you are stuck with what you got. The Yummy Box, on the other hand, is upgradable. The lockers will survive many generations of smart access technology and software advancements. This means that a year from now, you are not stuck with an old piece of hardware as the restaurant industry continues to evolve. Plus, you have actual input on what software upgrades we roll out next. 80% of our technological advancements came from feedback from real customers and restaurant owners, not from us wanting profit, but to add value worth paying for.

Question 2

What are the advantages of increasing order pickups vs increasing order deliveries?

Accepted Answer

We don't claim superiority; instead, we offer distinct advantages that can significantly boost restaurant profitability. Consider this: when restaurants serve meals in-store, their profit margins can soar up to 69% of the total check, but plummet to 39% for the same order via third-party apps.

Typically, restaurants shell out 10 to 25% of each order to third-party delivery apps, all while relinquishing control over valuable customer data.

Enter The Yummy Box, crafted to liberate restaurant operators from outdated staffing models and empower them with technology to revamp their digital strategies. Our innovative technology not only streamlines takeout processes but also enhances customer satisfaction by providing a consistent and convenient experience for busy patrons.

Moreover, The Yummy Box simplifies the process for delivery giants like Uber Eats, DoorDash, and GrubHub to collect orders from restaurants, further optimizing operational efficiency. It's not about being better; it's about offering tailored solutions that cater to the unique needs of restaurants, ultimately driving profitability and customer satisfaction.

Question 3

What is the userflow for my customer with The Yummy Box?

Accepted Answer

1. Customers place an order on your website, app, or third-party service. The page will display Yummy Box pickup instructions.
2. Customers receive an SMS message when their order is ready for pickup.
3. Upon receiving the SMS, customers reply with 'OMW,' triggering a box status update for your front-of-house (FOH) staff. Simultaneously, customers receive a one-time verification code.
4. Customers input their one-time verification code at the kiosk when arriving at the restaurant.
5. The kiosk displays the corresponding box number and PIN code.
6. Customers input the provided code, unlock the box, retrieve their order, and depart in 20 seconds or less.

This streamlined process ensures efficient order pickup while communicating clearly between customers and restaurant staff.
https://www.instagram.com/p/Cwz9Mv6gwPg/

Question 4

Do you allow Bluetooth unlocking of your lockers?

Accepted Answer

Our KitLock smart locks offer a unique advantage: they don't rely on Bluetooth for unlocking. Instead, customers can conveniently access their orders by entering a randomly generated code on the Smart Locks displayed at the kiosk during pickup. What sets our systems apart is our bilateral communication approach. Utilizing patented technology, customers can seamlessly interact with restaurants via text messages, while simultaneously updating order statuses on our web app. This enables restaurant front-of-house staff to efficiently monitor all box statuses on a single screen, enhancing operational efficiency and customer satisfaction.
https://www.instagram.com/p/Cwz9Mv6gwPg/

Question 5

Why do we use Smart Locks vs. Bluetooth, Enable Locks, or Automated Electric Strike Cylindrical Locksets?

Accepted Answer

When comparing options, the advantages of retaining our electronic smart locks far outweigh any potential drawbacks of switching to automated Electric Strike Cylindrical Locksets with bluetooth capabilities. Removing smart locks necessitates a complete hardware redesign to accommodate electric strike locksets, introducing wiring and additional technological components. This contradicts our sustainability focus by increasing energy usage.

We've opted for electronic smart locks due to their offline capabilities and seamless upgradability with new releases, guaranteeing our customers always have access to the latest hardware. Even during power outages or Wi-Fi disruptions, The Yummy Box remains accessible, ensuring no orders get trapped.

The last thing anyone wants is a customer's order stuck in a box, inaccessible. With easily replaceable parts, we can effortlessly upgrade The Yummy Box with the latest technological advancements, all while maintaining a technician-free system for hassle-free maintenance.

Question 6

Does the Yummy Box have heating and cooling capabilities?

Accepted Answer

Yes, The Yummy Box features well-insulated compartments similar to a pizza bag, with Plymouth foam insulation used by companies like Hello Fresh, ensuring food stays fresh.

Additionally, our software includes a feature called "Freshness Alert." This valuable data is stored on your administrative account to track how long orders remain inside The Yummy Box. It's also accessible on your FOH Dashboard for a complete view of your takeout operation. If an order exceeds the Freshness zone, your FOH staff can choose to remove it from The Yummy Box, ensuring quality control and customer satisfaction.

Important Note:
Our design better caters to a wide range of food & beverage temperatures; we substituted heating and cooling controls with high-quality insulation. Orders placed inside The Yummy Box will remain fresher than if left on a counter or shelved in ambient temperatures and receive better temperature accommodations than if placed in a hot compartment with hot and cold food/beverages or vice-versa.

Question 7

What locker sizes are available?

Accepted Answer

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Question 8

What type of to-go packaging should I use?

Accepted Answer

When considering takeout orders and packaging, it's essential to prioritize food safety and quality. Our data indicates that customers typically pick up their orders within 12 minutes. Many restaurants are adopting newer technologies and packaging solutions to better insulate their to-go orders for off-premises consumption. Some use triple-layer packaging, including black to-go containers, foil wrapping, and plastic bags, to keep food warm or cold during transit. Combining this advanced packaging with our insulated boxes ensures food remains fresh upon delivery.

Given the success of these strategies, we advise restaurants to invest in to-go containers designed to preserve food temperatures and facilitate safe transport for takeout and delivery orders. By prioritizing quality packaging, restaurants can uphold food safety standards and enhance the overall customer experience.

Side Note:
To accommodate mixed temperatures in one compartment, we recommend Temperature Isolation techniques, such as securely packaging items and positioning them strategically within the container

Question 9

How much does it cost per year to power The Yummy Box?

Accepted Answer

Investing in The Yummy Box offers significant cost savings on power expenses, with an average annual power cost of just $15 per year. Compared to other smart food lockers, our estimated power cost ranges from $300 to $500 less, making it a financially savvy choice for your establishment.

Question 10

What type of power input is required?

Accepted Answer

Standard American electrical outlet (15-amp duplex receptacle)

Question 11

How long does it take to manufacture a custom order?

Accepted Answer

From order placement to shippable product it takes 30 days :). Contact us at info@myfoodgarage.com to start your odrer today.

Question 12

What does the software subscription cover?

Accepted Answer

Android and iOS system updates, hosting data on servers, online security service, payment service updates and management, analytics, debugging (removing errors from computer software and hardware), electronic lock repair, maintenance and upkeep, customer service, content updates, SMS notification management, SMS compliance, app troubleshooting, payment processing, and hardware maintenance.

Question 13

Are there contamination controls on The Yummy Box?

Accepted Answer

Our systems have food quality monitoring timers with color indicators to help better manage food quality and hand sanitizer to eliminate the spread of germs.

Question 14

Reducing the number of touches for The Yummy Box:

Accepted Answer

In October, we went back to the lab to make version 3 reflect our newfound understanding after The Yummy Box passed testing with a global restaurant chain with 4,000 locations. Below is the new pick-up screen we're rolling out in early December. Yes, V3 will make the pick-up process for your customers 60% faster with fewer touches. 
 
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Question 15

How to Remove Orders With The Freshness Alert Status?

Accepted Answer

You have two options:
Visit List View on BOX STATUS Screen, press pin, and use that pin to unlock box or
Enter master code shown on the Admin Dashboard. Once order has been physically removed, be sure to 'remove' orders on App to update BOX STATUS.
 
DO NOT SHARE YOUR MASTER CODE

Question 16

How to handle large orders?

Accepted Answer

The Yummy Box:
 
If your customer order doesn't fit in a single compartment, you can select multiple compartments on the Order Status Screen, then select MAKE ORDER. After those steps are complete, please follow proceeding steps to send customer pickup notification. At the time of pickup, customers will receive instructions on how to pick up their order on the touchscreen once they click Pick up & enter their access code.
 
The Happy Box:
If your member package doesn't fit in a single compartment, you can select multiple compartments on the Order Status Screen, then select MAKE ORDER. After those steps are complete, please follow proceeding steps to send customer pickup notification. At the time of pickup, customers will receive instructions on how to pick up their package on the touchscreen once they click Pick up & enter their access code.
 
If an order is too big for The Happy Box, select 'Oversize/Overflow' on the Box Status Screen. Then, follow proceeding steps to send the member a pickup notification. Your location may have decided to place oversized packages in a secure closet until member arrives for pickup. At the time of pickup, members will receive instructions via text on where to pick up their package.

Question 17

How to handle canceled orders by customers or no-shows?

Accepted Answer

Select Box belonging to removed order on Order Status Screen and push REMOVE. Customer will receive SMS notification that their order has been removed from The Yummy Box. Your team can store their order in a secondary pickup location. Admin must contact FoodGarage, LLC via info@myfoodgarage.com to refund all orders paid via our POS system. The Clever Box Company programming team is coding their hearts out to create an Admin Dashboard for a number of tools including customer refunds.

Question 18

What should I do if my customer can't get into their Box?

Accepted Answer

The Yummy Box:

Enter the Master Code to open and reset unaccessible orders stored in boxes. Previously entered the code by food runner or office staff will be cleared for future orders. Be sure to REMOVE order on the App by going to 'List View,' select box, and then click remove.
 
The Happy Box:

Enter the Master Code to open and reset unaccessible packages stored in boxes. Previously entered the code by staff will be cleared for future orders. Be sure to REMOVE order on the App by going to 'List View,' select box, and then click remove.

Question 19

How long should customer order stay in The Yummy Box?

Accepted Answer

The Yummy Box:
 
Customer order will be available for pickup at The Yummy Box for 20 minutes after they receive their pickup notification. After 20 minutes, A "Freshness Alert" is indicated on the Box Status screen. Food Runner can remove order for pickup by touching the box with the orange number on the Yummy Box Touchscreen and pushing removed. Customer will receive an SMS notification notifying them that their order was removed.

Once the restaurant views the Freshness Alert, they are free not to remove or cancel a customer's pick up. However, once the order timer exceeds 20 minutes FoodGarage, LLC warns you that food quality may lessen even more and doesn't recommend you to serve or sell it.

Question 20

How long before replacing batteries in Electronic Smart Locks is required?

Accepted Answer

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Battery Life of each individual smart lock is found on your Admin Dashboard under maintenance. 
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Question 21

How to replace a bad battery? KitLock 1000 or KL1050 - Low Battery Alert & Battery Failure Override

Accepted Answer

https://www.youtube.com/watch?v=Mc8Rcv01FDE

Question 22

How do I recover lost Master Code?

Accepted Answer

Simply visit your Admin Dashboard at admin.cleverboxcompany.com. Once logged in you will see your Master Code under your manager's profile. Please do not share your codes.

Question 23

How to Reset The Master Code if Lost or Forgotten?

Accepted Answer

*Contact FoodGarage, LLC for further assistance. support@myfoodgarage.com

Question 24

As a user, can I opt out of The Yummy Box to have my order delivered?

Accepted Answer

This depends on the restaurant or co-working space you ordered from or have your order delivered to, so you will need to inquire with the restaurant owner/operator, manager, or co-working admin.

Question 25

As a user, what should I do if I can’t get into The Yummy Box?

Accepted Answer

If you need help accessing The Yummy Box, please seek assistance from a restaurant operator or the establishment manager. If that still doesn't help, please select SUPPORT on the kiosk touchscreen.

Question 26

As a user, can someone else pick up my order for me?

Accepted Answer

Yes, forward your access code.

Question 27

As a user, will I be charged anything?"

Accepted Answer

clevtech does not require restaurant operators or managers of co-working spaces to charge their customers or members a fee; however, restaurant operators may charge their customers for using The Yummy Box. Please talk to the restaurant operator or co-working space manager to learn more.

Question 28

What type of batteries does electronic locks require?

Accepted Answer

Electronic locks are Powered By GoGreen Alkaline AAA batteries. GoGreen Alkaline AAA batteries are an ideal eco-friendly choice for all your high-drain electronic devices. Batteries contain no lead, cadmium or mercury, which can contaminate the environment when batteries are improperly disposed of.

Question 29

How do I schedule my return pickup of The Yummy Box?

Accepted Answer

No worries! To schedule your pickup, please give our Driver a call at +1 702-948-9009 or email us at info@myfoodgarage.com with your order number and updated availability. Emails are always a better option.

Question 30

What is the minimum wifi speed?

Accepted Answer

Normally, if you're at 20 Mbps or above, you can avoid that annoying lag. We recommend 25 Mbps on a private network.

Question 31

What happens if I enter a landline number instead of a cellphone number?

Accepted Answer

Our technology has a cell phone # verification feature that detects if a number is a landline phone. If it is a landline, we encourage you to contact the customer and let them know that their order is ready for pickup. When they arrive, encourage them to use a cell phone number next time so they can receive a text message precisely when their order is ready.

Question 32

How do I gain access to The Yummy Box if the customer arrives without a verification code?

Accepted Answer

Under List View in the app, you can see the PINs associated with a given box. Also, a master code is provided. No matter if the system is offline due to internet connection issues or misplaced verification codes, you will always be able to retrieve an order from the system.

Question 33

Does the doors of your Simplifed Smart Lock open and close automatically?

Accepted Answer

Having doors that automatically open is something we favor and have communicated to our smart lock partner. Since COVID-19, they've developed new NFC enabled smart locks similar to Apple Pay; the challenge is that it requires the use of smart cards for access,
which doesn't complement The Yummy Box technology or process.
The Yummy Box doors can be quickly closed with a single finger, elbow, or even a hip bump. On Version 3, we removed the soft-close latches to make this happen. The closing of the doors sounds like a refrigerator closing.

Question 34

Stripe Mobile Payments

Accepted Answer

The Yummy Box application uses Stripe Connect Standard to process your customer’s mobile payments. Stripe charges 2.9% + 30¢ per successful card charge. Regular ACH deposits take 2 business days. Stipe charges $0.25 per payout (deposit). Instant payouts arrive in minutes and cost 1.5% (minimum of $0.50). clevtech charges $0.00 to process payments or payout. When you start processing live payments from your customers with Stripe, you will not receive your first payout until 7–10 days after your first successful payment is received. The first payout usually takes a little longer in order to establish the Stripe account. Subsequent payouts are then processed according to your account’s payout schedule. By default, Stripe automatically creates payouts of your available account balance based on the schedule specified in the Dashboard. The schedule used is dependent on your country and whether your business operates in a higher-risk industry.